At first Epic Games refund policy was a bit of a mission, you had to submit a request via their contact form and then you started jumping through all the hoops. You received a very long verification list that consisted of your public IP, address, the date you created your epic account, an invoice ID, location where the purchase was made, your account display name, the last 4 digits on the card used to buy the game, the date of your last login, and names of any other accounts associated with their Epic Games ID.
This is a companion discussion topic for the original entry at https://ink.mostepic.win/epic-games-refund-policy-on-par-with-steam-now/