Is that an after 7 traceroute? how does it compare to a traceroute in the day. 
Here is a daytime one, 14:14
Tracing route to www.webafrica.co.za [104.20.58.32]
over a maximum of 30 hops:
1 26 ms 99 ms 100 ms voxtelecom.lan [192.168.1.254]
2 * * * Request timed out.
3 42 ms 48 ms 43 ms 196.38.75.97
4 45 ms 43 ms 47 ms 196.38.75.98
5 47 ms 43 ms 43 ms 196.38.77.24
6 211 ms 48 ms 53 ms 168.209.100.144
7 44 ms 43 ms 44 ms 196.26.0.130
8 48 ms 48 ms 47 ms cloudflare.ixp.joburg [196.60.8.198]
9 44 ms 43 ms 43 ms 104.20.58.32
Trace complete.
Oh look its 8pm, and this is my line
tracert www.webafrica.co.za
Tracing route to www.webafrica.co.za [104.20.57.32]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.100.1
2 * * * Request timed out.
3 782 ms 834 ms 977 ms 196.38.75.133
4 844 ms 861 ms 1288 ms 196.38.75.134
5 1179 ms 1077 ms 997 ms 196.38.77.80
6 407 ms 453 ms 367 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
7 570 ms 423 ms 339 ms 168.209.2.130
8 471 ms 395 ms 376 ms 196-10-140-198.ixp.capetown [196.10.140.198]
9 1250 ms 747 ms 611 ms 104.20.57.32
Tracing route to www.webafrica.co.za [104.20.57.32]
over a maximum of 30 hops:
1 84 ms 100 ms 98 ms voxtelecom.lan [192.168.1.254]
2 * * * Request timed out.
3 42 ms 44 ms 43 ms 196.38.75.97
4 1338 ms 49 ms 50 ms 196.38.75.98
5 42 ms 43 ms 47 ms 196.38.77.24
6 575 ms 47 ms 47 ms 168.209.100.144
7 44 ms 42 ms 44 ms 196.26.0.130
8 658 ms 57 ms 58 ms cloudflare.ixp.joburg [196.60.8.198]
9 113 ms 98 ms 98 ms 104.20.57.32
Trace complete.
Tracing route to www.webafrica.co.za [104.20.58.32]
over a maximum of 30 hops:
1 <1 ms <1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 100 ms 100 ms 99 ms 196.38.75.122
4 122 ms 109 ms 112 ms 196.38.77.88
5 96 ms 80 ms 74 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
6 875 ms 799 ms 847 ms 168.209.2.130
7 85 ms 88 ms 91 ms 196-10-140-198.ixp.capetown [196.10.140.198]
8 98 ms 99 ms 91 ms 104.20.58.32
Trace complete.
That is mine just now. on WA ADSL
Tracing route to www.webafrica.co.za [104.20.57.32]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 24 ms 23 ms 24 ms 105-187-232-38.telkomsa.net [105.187.232.38]
4 24 ms 23 ms 23 ms ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13]
5 24 ms 23 ms 23 ms 105-187-252-46.ti-sen.telkomsa.net [105.187.252.46]
6 24 ms 23 ms 23 ms 196-10-140-198.ixp.capetown [196.10.140.198]
7 23 ms 23 ms 22 ms 104.20.57.32
Mine on telkom
its so infuriating 
1 Like
Dude if that was me I would have ripped them a new asshole long time ago, give them notice that if its not resolved Today that you are going to report them to the ISPA and then do so, they will then be forced to respond to you or get fined etc… if that still doesn’t get results there is also always ICASA
Been slowly reading the code of conduct on ISPA site as I’d need to provide what they technically breached 
1 Like
just a small update… if you are VDSL … check the following:
Telkom blamed my router for dropping the line, as that was disabled and did not have any numbers entered… still do not know what it is for though, and i only got that feedback today…
1 Like
did that fix the issue at all?
i only got the feedback this morning, implemented via teamviewer, and line came back to 20mb (was sitting on 12mb down, 1mb up) will check tonight for the dreaded 20:00 - 22:00 window of death
2 Likes
Webafrica just came back to me asking if i am using a VDSL router… after 9 months of VDSL service from them at full stable VDSL speeds…
Last three months have been a cock up of note.
1 Like
Yea while i’m no longer (for now) getting latency spikes in the evening due to telkom changing routing (have other ppl in my area on adsl also no longer experiencing it), webafrica have yet to reply to some of my mails…i’m on fibre, so not sure if the vdsl vlan applies. I also dont have access to their router where the fibre terminates and my router is just sitting effectively in bridge mode
Does it only happen certain times and like clockwork when the connection goes to crap?
my response to their question:
Yes I am using a VDSL router - the same one i bought and have been using when the VDSL switch was done on my line 9 months ago.
The last two-and-a-half months I have had terrible service, starting with daily throttling from 20:00 to 22:00, this has escalated without correction, or remuneration from your part, resulting in me canceling my webafrica subscription. Now after the cancellation internet speed has been halved, and all of the sudden it is the result of a router.
I am sorry, but evidently there is a fault that WebAfrica does not wish to acknowledge or address. Irony is when i did not pay for a month you where very happy to assist yourselves in getting your every penny…yet do not deliver the same service to your clients. Shame on you. I had to revert to facebook and twitter to get some sort of recognition as open tickets where closed shortly after opening, without resolution, and with instruction not to close the tickets.
1 Like
This may be useful if my ISP ever bothers getting my ADSL profile changed to VDSL as I have been asking for them to do for weeks.
Sounds like the WebAfrica i’d been dealing with 
i cannot game from 20:00 ish to 22:00 ish… yet streaming netflix and youtube works 100% any other service is dead in the water, i include screen grabs of me streaming netflix while speedtest indicates 0.05mbps down … mind you this is on a 20mb down 5mb up capable line. everything reverts to normal after the throttling window. and it is across the whole network, even with all the computers off.
!
Sounds like congestion where they are prioritizing certain services as a result