Thanks for the feedback, everyone. It looks like we just had a perfect storm of bad service luck.
We ordered a couple of TP-link Deco pucks, as it was on special. The package was delivered in Pta the next day, but it contained a plastic sellotape dispenser, worth about R4. Contacted Takealot, was asked to take photos of the dispenser and waybill and packaging, which is fair.
Then we were asked to ship the R4 dispenser back. When Takealot receives it, they’ll start processing our order again.
- Ship a R4 dispenser back using our own R200? That’s not on, is it?
- Surely they can organize a replacement order while the negotiations regarding The One Dispenser’s ownership and location is ongoing?
- When said replacement is delivered, we’ll gladly hand The One Dispenser to the courier, if Takealot sends us a waybill. That they paid for.
I don’t think that’s unreasonable…